Koalatech Ltd Case Study

Mini-Case Study: Valley County Medical Clinic 2Mini-Case Study: Valley County Medical Clinic1.Develop a process map for the medical clinic that shows the times of the various activities. Isthe patients’ dissatisfaction with the clinic justified?In a worst case scenario (based on the weekday and time of the day) a patient’s visit at the ValleyCounty Medical Clinic might and take up two hours. In my opinion, and I’m not used to the US standards, this is a very long time. Coming from Germany and having a private insurance, a doctor’s visit is not taking longer than an hour for me. With my insurance I see the MD right PatenT is completng form (2-3min)Receiving form for basic informaton (0.5min)Form is reTurned To receptonisT,tme-sTamped and place in Tray(2min)Form is remainingin TrayClerk is reTrievingThe ±le (12 min)Medical problem form isa²ached To ±le andplaced in sTack wiThoTher ±les (10-13 min)

Version 1 04/15 Week 4 Mini Case Study: Valley County Medical Clinic MGT 6000: Operations Management and Logistics Respond to each of the questions with substantive and complete answers. Note. Each response should be from 250- to 500-words in length. Submityour responses to your instructor via Canvas. 1. Develop a process map for the medical clinic that shows the times of the various activities. Is the patients’ dissatisfaction with the clinic justified? In a worst case scenario (based on the weekday and time of the day) a patient's visit at the Valley County Medical Clinic might take up two hours. In my opinion, and I'm not used to the US standards, this is a very long time. Coming from Germany and having a private insurance, a doctor's visit is not taking longer than an hour for me. With my insurance I see the MD right away and don't see nurses beforehand. Maybe just for the standard measurements, but that's all. Therefore, I think that the patients' dissatisfaction is very much justified.

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